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Frequently asked questions

Here you will find an overview of Madurodam’s frequently asked questions and the corresponding answers. If your question is not listed here, please do not hesitate to contact us.

The park

Is there a map of the park available?

Yes, there is a digital map of the park available here.

Can I bring my pet to Madurodam?

Pets are not permitted at Madurodam. Dog owners can leave their dog at the kennels free of charge, so you don't need to leave your dog in the car. Especially not during summer days. These are 1x1x1 metre pens. We have a limited number of spaces. So it's a good idea to make a reservation in advance via the reception  (+31704162400). We do not let out or feed your dog. We advise to bring food and for instance a blanket or toy, to make the stay as pleasant as possible. Assistance or guide dogs are allowed in Madurodam.

Can I pay by credit card?

Yes, this is possible at the counter.

Is there a group discount?

There are discounted Group arrangementsfor groups of 20 people or more

How much does a companion of someone with a disability pay?

If someone with a disability is dependent on a companion, the companion will receive free access. Other family and group members will pay the normal entry price.

When are the lights turned on at the park?

The lights are turned on at dusk.

Parking

How many parking spaces are available at Madurodam?

At the Madurodam parking area there is room for appr. 450 cars.

At what time does the parking area close?

You are able to enter the parking area 1 hour prior to closing. You can leave the area not later than 1 hour after the park closes. View our opening hours here.

How much does parking at Maduroam cost?

Parking at Madurodam costs € 8,50. You can park your car during opening hours.

Tickets general

Where can I buy tickets?

You can buy tickets at the counter and via the website.

How much does a day ticket cost?

A day ticket costs €19.50 at the cash desk and €17.50 on this website. This ticket is valid for one person on one day.

Do I need to buy a ticket if my child is younger than 3?

Children younger than 3 can enter the park free of charge.

How many people is a ticket valid for?

The ticket is valid for one person.

When is the ticket valid until?

The expiry date is indicated on the ticket.

Can I give tickets as a gift?

Yes, tickets are not person-specific and can therefore be given as a gift.

Where can I buy a Madurodam subscription?

You can buy a Madurodam subscription at the counter.

Can I use my Museum Card to get access to Madurodam?

No, unfortunately a Museum Card is not valid here.

Family and friends ticket (3 + 1 FREE)

Where can I buy the family and friends ticket?

You can buy one through this website.

How much does a family and friends ticket cost?

A family and friends ticket costs €58.50. This ticket is valid for one day and is only available online.

How many people is the family and friends ticket for?

For 4 people (3 + 1 free).

How long is the family and friends ticket valid for?

The expiry date is indicated on the ticket. The family and friends ticket is valid for one day.

Online tickets

Do I need to print the online ticket in advance?

If it's up to us, please don't print your ticket. You can show the barcode on the online ticket on your smartphone or tablet at the counter.

Can I exchange unused online tickets?

No, you can use your ticket until the expiry date indicated on the ticket. We do not offer refunds.

My ticket is illegible, what should I do?

Your ticket is your proof of payment for entry to the park. The unique barcode will be checked electronically with a scanner at the entrance. This must be legible. So it’s important that your ticket is not ripped, crumpled or folded. You are responsible for ensuring your barcode is legible

How do I know for sure my ticket will be accepted at the entrance

The barcode on your ticket, printed or not, can be easliy scanned. We do it every day. Be aware that you can use your ticket only once. Once the barcode is scanned it cannot be used a second time. If you experience any issues at the park please ask an employee for help. They are always happy to be of assistance.ze receptie.

Will my money be refunded if I have not used my ticket?

If you have bought the ticket on our website you ca get a refund within 14 days from date of purchase. Beyond these 14 days we don't offer any refunds unfortunately. Your ticket(s) stays valid during the rest of the year so maybe there is another oppertunity to come and visit our park.

Will my money be refunded if circumstances mean I have to leave the park earlier than planned?

Intensive tests have shown that the unique barcodes on the tickets are 100% reliable. The code can be scanned once and then becomes invalid. So you cannot enter the park more than once with the same ticket. If, in exceptional circumstances, there is something wrong with your ticket, you can always speak to the employees at our reception. 

3D figures

How can I create a 3D figure of myself?

You can do this at Zo Groot Is Oranje. In the dressing room of the Dutch lions, you can make a 3D-scan of yourself in a few seconds. You will then receive an email with this 3-selfie and a link to the webshop, where you can order a 3D figure of yourself.

Can adults make a 3D scan too?

Of course, the scanner can scan up to 2 metres. The operators at the Fantasitron will help you make a good copy.

How much does a 3D figure cost?

This depends on the scale size and the amount of people (max. 2). A 3D-avatar in Madurodam-style (1:25) costs € 39,- for a single and € 69,- for a double. The complete pricelist will be shown during the orderprocess.

What is the delivery cost for the 3D figures?

The delivery cost within the Netherlands around € 6.

Is there a logo on the 3D figure?

The Madurodam logo can be found on the bottom as a lasting memory. This is not noticeable.

What should I do if I have not received an email after making a scan in the 3D engine?

First check your spam and/or junk folder. If you have still not received an email after 24 hours, email your details to info@madurodam.nl. We will contact you.

Can I collect my 3D figure at Madurodam?

No, unfortunately this is not possible. The 3D figures are printed at another location.

Is there somewhere I can see what a 3D figure looks like?

You can find all possible figures and products that can be printed in the webshop. Photos and prices are also available here. You will receive a link to the webshop after creating the 3D scan.

I lost my AR ticket. What to do now?

Download your new AR ticket here.

Buy your tickets online at a discount