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Measures COVID-19

COVID-19 measures in Madurodam

Good news, Madurodam is open again! It is mandatory for everyone to reserve a time of arrival, even if you already have a valid ticket.

Adapted measures for a safe visit

To ensure that the reopening happens within the measures of the one and a half meter distance society, Madurodam has drawn up the protocol "Out Together Safely" in collaboration with other day attractions. The protocol offers three guarantees with regard to good information provision, extra hygiene measures and, of course, the 1.5 meter distance between households. These measures are in line with the guidelines of the Dutch Health authorities. "Out Together Safely" has been extensively tested in advance. This way you can enjoy a carefree day out.

What measures are being taken for my safety?

1. We take care of 1.5 meters distance between households

We do this by only offering day tickets booked with a time of arrival via our website. So you always have to reserve a time of arrival, even if you have previously purchased a different type of ticket. This way we can control the limited number of visitors simultaneously. In addition, we provide 1.5 meter distance markings throughout the park, both indoors and outdoors, so that you can always easily see what a safe distance is. Everywhere in our park you will find beautiful hearts on the ground. The distance between these hearts is exactly 1.5 meters. Also, only a limited number of visitors is allowed at the same time in our attractions so that everyone can keep distance from each other and still enjoy the attraction. 

2. Sufficient and clear communication 

The signage in the park has been renewed and adapted to the new measures so that you can easily access visible, understandable information and instructions. In addition, our staff is also trained in providing service and addressing guests who violate the agreements.

3. Extra hygiene measures 

In the park you will find disinfection points both inside and outside, which you can use at any time. We also do extra cleaning rounds aimed at the contact surfaces of, for example, attractions and other contact surfaces. In our restaurants we offer all food individually packaged. We advise you to come by car, there is more than enough parking space. Finally, you can spend a lot of time outdoors in Madurodam, in the fresh air. 

FAQ COVID-19

Is it safe to visit Madurodam?

Yes, you can safely visit Madurodam. We do try to limit crowds in the park as much as possible. Together with our industry association Club van Elf and the Dutch Association of Zoos we have drawn up a protocol so that we can offer a safe day out to all of our visitors. We hope to welcome you again at Madurodam!

What measures are being taken at Madurodam?

Our "Out Together Safely" protocol provides three guarantees: we ensure a distance of 1.5 meters between households, sufficient and clear information and extra hygiene measures, both indoors and outdoors. One of the measures is that we open in a regulated way, you can only buy tickets online and you must reserve a time of arrival. This way we can avoid crowds at the entrance and in the park.

We have also applied special markings in all interior and exterior spaces, in the form of orange and magenta colored hearts. This way you know exactly how much distance you have to keep from other visitors. In addition, we have taken additional hygiene measures throughout the park, for example in the form of central disinfection points. 

Are all attractions open?

Yes, Madurodam is fully operational. We do work with a maximum number of visitors for the attractions so that we can guarantee a safe visit for everyone. So it might be possible that the queues are slightly longer. 

Opening hours 3D scanner:

From Saturday, June 20 to July 10:

  • Open on weekends from 11am to 2pm.
  • Closed Monday to Friday.

From July 11 to August 30:

  • Open daily from 11am to 2pm
Are the restaurants in Madurodam also open?

The measures for our restaurants will change from 1 June.

Until June 1, the following applies: it is possible to order and collect food. Special Snack Corners have been set up for this, where we use the 1.5 meter distance and hygiene measures. Our employees can tell you where the snack corners are located.

From 1 June 12:00 the following applies: the restaurants within Madurodam are opened within the national guidelines.

 

Madurodam subscription

Is my subscription still valid?

You are very welcome as a Madurodam subscriber! You only have to make a reservation in advance via our website for a date and time slot on which you want to visit. We do this to avoid crowds in the park and to offer our visitors 1.5 meters away from others. You must therefore always book your day of visit and arrival time in advance via our website. tickets.madurodam.nl/en/abonnee/tickets

Do I always have to make a reservation in advance?

Yes, that is one of the measures we are taking to avoid crowds. That is the government's instruction. It is therefore not possible to spontaneously visit Madurodam. You can make the reservation via our website: tickets.madurodam.nl/en/abonnee/tickets

How can I make a reservation?

As a subscriber, you can order a maximum of 4 tickets for a specific day and time of arrival via our website. This can be done via this page: tickets.madurodam.nl/en/abonnee/tickets

As a subscriber, can I book multiple visits?

No, you can choose 1 day and 1 associated time of arrival per reservation.

What should I bring to Madurodam, is only my subscription pass sufficient?

When you visit, we scan both your subscription pass and your subscription ticket. This is proof of your reservation, which states the day of your visit and the timeslot. You have ordered the subscription ticket online. For an explanation, see the question "how can I make a reservation?".

Do I receive compensation for the weeks that Madurodam was closed?

Yes, we extend your subscription by the number of days that Madurodam was closed. This applies to all subscriptions sold from March 15, 2019.

Can I subscribe to a new subscription?

Yes, as soon as Madurodam is open again, you can subscribe to a new subscription.

Can I use the subscription discount in the restaurants and shop during my visit?

Yes, the regular subscriber discount applies in the catering & shop.

Can I use my discount coupons again to visit other parks?

No, it is not yet possible to visit other parks with a discount. As soon as this is possible again, we will inform you immediately.

 

 

Buying day tickets

How can I make a reservation?

You can make a reservation for a day and time of arrival via our website.

Until when can you book in advance?

You can book a maximum of 2 weeks in advance. 

Can I also spontaneously visit Madurodam?

No, unfortunately it is not possible to visit Madurodam without having reserved a date and time of arrival. We do this to avoid crowds in the park and to offer our visitors at least 1.5 meters distance from each other. You must therefore always book your day of visit and time of arrival in advance via our website.  

I already have a valid admission ticket (eg a ticket through a partner such as ANWB, Goede Doelenloterij or AD) and whether I have a discount coupon or (city) pass. Do I also have to make a reservation?

Yes, even if you already have a valid admission ticket, discount coupon or (city) pass, you must reserve a date and arrival time. You can make this reservation via our website.

How much does a day ticket for Madurodam cost?

Prices vary per day. Please check the current prices here.

Does a day ticket on weekends and holidays cost as much as during the week?

Our prices vary. Look for our current prices on our website.

I have a day ticket for weekdays and still want to come on weekends, is this possible?

You have reserved a time of arrival and bought a day ticket for weekdays, only at that time a place has been reserved for you. So you can't just come on weekends. You will have to cancel your order and reserve a new order including a new time slot. You can do this by contacting support@globalticket.nl

I have a free ticket, can I come to Madurodam without making a reservation?

No, this is not possible. You must reserve a time of arrival in advance on our website. 

I have a coupon, how do I get the discount if you can only buy tickets online?

Book a time of arrival on our website. You buy the ticket at the front office with the valid discount coupon. Note: without a coupon you will not get a discount. If you do not take the coupon with you, you will pay the full price. So always take your discount coupon / pass and your reservation of the time of arrival with you.

I already had a ticket for Madurodam, but it expired during the closing period, until when will the validity be extended?

We agreed on new validity dates with all our ticket partners, so that tickets that have expired during the closing period can still be used. If you have a specific question about this, please email us at sales@madurodam.nl and we will see what applies to your situation.