Questions fréquentes

Nous sommes ouverts 365 jours par an ! Consultez nos horaires d’ouverture sur cette page.

Vous pouvez consulter le plan du parc sur notre site web.

Vous le trouverez également dans l'application Madurodam. Téléchargez-la gratuitement sur le Google Play Store (Android) ou l'App Store (Apple).

From 1/1/2020 smoking is not allowed anywhere else except on a designated part of the Taste of Holland terrace next to the entrance to the toilets (if you stand with your back to the taste of Holland, the right side). Smoking is not allowed on the terrace of the Panorama Café and on the outer ring and on the park itself.

Dogs or other pets are not allowed to enter Madurodam (exception for guide and other assistance dogs).

Dog owners can leave their dog at one of our kennels free of charge. These are 1x1x1 meter pens. We have a limited number of spaces available, so please make a reservation in advance via our reception (+31 70 41 62 400).

If we have news, we’ll share it on our website and social media channels. Do you want to know more or have any questions? Feel free to email us at pers@madurodam.nl.

Absolutely! Feel free to bring your own snacks or sandwiches. There are plenty of benches for a nice picnic. Prefer to buy something? Our restaurants offer tasty options for everyone. Good to know: all food served in our restaurants is halal.

A little preparation can make your day at Madurodam even more enjoyable! On sunny days, it’s a good idea to bring sunglasses and sunscreen. And if the weather looks a bit unpredictable — a light rain jacket or umbrella might come in handy too.

Planning to visit our Rivierenland water play area? Children love to splash and explore there, so bringing water shoes and an extra set of clothes is a smart move. 😄

Most of all, just bring your smile — we’ll take care of the rest!

Nos attractions sont une fête pour tout le monde, des plus petits aux plus grands ! Pour certaines attractions, un âge conseillé s’applique aux enfants à partir de 6 ans.

• De Windjager: pour les aventuriers de tous âges. Attention : il faut mesurer au moins 1 mètre pour pouvoir participer !
• De Hollandse Meesters: adapté aux jeunes et aux moins jeunes : tous les âges.
• De Waterwolf: âge recommandé : à partir de 6 ans.
• Nieuw Amsterdam: âge recommandé : à partir de 6 ans.
• Hof van Nederland: âge recommandé : à partir de 6 ans.
• Het verhaal van George: âge recommandé : à partir de 6 ans.
• The Flying Dutchman: pour les aventuriers de tous âges.

Vous avez un doute sur l’adéquation pour votre enfant ? N’hésitez pas à le demander à nos collègues dans le parc, nous serons ravis de vous aider !

No, unfortunately a Museum Card is not valid here.

If someone with a disability is dependent on a companion, the companion will receive free access. Other family and group members will pay the normal entry price.

Vous pouvez les acheter à la caisse ainsi que via ce lien sur le site web.

Nee dat hoeft niet. Neem tijdens je bezoek je geldige entreeticket mee. Reserveren is niet meer mogelijk/nodig.

Absolutely!

Every entrance ticket gives you access to all of our attractions (we have seven indoor attractions!), all playgrounds, and all interactive activities. So: there’s never a dull moment!

By presenting or handing in your valid discount voucher or city pass, you can purchase a ticket at the Madurodam counter. This is not possible online.  

Reserving your visit is not necessary: our door is always open for you!

Did you receive a discount card for Madurodam during a business event? How nice! Simply present the card at our Madurodam counter when you visit the park. You will receive discount on the current ticket price for yourself and your group.

The discount card is valid until 31 December 2027. The discount cannot be redeemed online.

Please bring the card with you and present it at the ticket desk to receive the discount.

Enjoy your visit and we hope to see you soon! 👋

Online we offer 2 types of tickets: Flextickets and tickets by date. 

With a Flexticket you can visit Madurodam on a day of your choice. A Flexticket costs €26.00. Your Flexticket is valid all year round. 

Tickets by date are only valid on the chosen day of visit. We use dynamic rates for these. This way we can guarantee the best price-quality ratio! Click here for the most current rates.

A ticket at the counter costs € 26.00. 

The ticket is valid for one person.

A family and friends ticket costs €79.96 and is valid for 4 guests. This ticket is valid for one day. 

For 4 persons. When you visit, all 4 tickets are scanned, even if you come with fewer people. It is not possible to use them again at a later time.

Ce n'est pas nécessaire. Vous pouvez simplement présenter le code-barres de votre billet sur votre smartphone ou votre tablette à l'entrée, où il sera scanné.

You can buy one through this website.

Your ticket is your proof of payment for entry to the park. The unique barcode will be checked electronically with a scanner at the entrance. This must be legible. So it’s important that your ticket is not ripped, crumpled or folded. You are responsible for ensuring your barcode is legible

The barcode on your ticket, printed or not, can be easliy scanned. We do it every day. Be aware that you can use your ticket only once. Once the barcode is scanned it cannot be used a second time. If you experience any issues at the park please ask an employee for help. They are always happy to be of assistance.

If you have bought the ticket on our website you can get a refund within 14 days from date of purchase. Beyond these 14 days we don't offer any refunds unfortunately. In some cases you can still rebook your tickets. View here when that is possible and how it works.

Yes, tickets are not person-specific and can therefore be given as a gift.

Non. Les enfants jusqu'à 2 ans inclus bénéficient de l'entrée gratuite à Madurodam.

First, check your spam folder. It sometimes ends up there by mistake. Still nothing? Contact us, and we’ll help you out.

If you have bought the ticket on our website, you can get a refund within 14 days from date of purchase. You can also reschedule your visit to a different date, as many times as you like! Just use the link in your confirmation email.

You can easily do so online through this page. You can choose a single season ticket for 1 person or a family and friends season ticket for 4 people. With a season ticket you have unlimited access to Madurodam for one year. A season ticket for one person costs €55 and a family and friends season ticket costs €165.

Yes, during your visit we only scan your subscription pass.

That is sufficient to start your day at Madurodam. Have a great day! 🚀

By car, public transport, or bike whatever suits you! Tram 9 and bus 22 stop right outside the park. Driving? We have our own parking area. Biking? You can park your bike right at the entrance.

Le stationnement sur le parking de Madurodam coûte 14,95 €. Vous pouvez y garer votre véhicule pendant les heures d'ouverture du parc.

At the Madurodam parking area there is room for appr. 450 cars.

You are able to enter the parking area 1 hour prior to closing. You can leave the area not later than 1 hour after the park closes. View our opening hours here.

There are eight electric charging poles at the Madurodam parking area, so you can charge your car here while parking.

Yes, that is possible! Check out the options for a group visit or school trip and make your reservation right away.

Yes that is possible, you can make a reservation via www.madurodam.nl/nl/reserveren/groepen

Yes, of course! Check out the options for a children's party here and make your reservation right away.

Yes, that's possible. We can change your reservation to another date free of charge on the same conditions. We are happy to help you with this. Mail us at sales@madurodam.nl.

Bien sûr ! L’ensemble du parc est accessible aux fauteuils roulants, avec des chemins en pente douce. Nos restaurants ainsi que la plupart des attractions sont également facilement accessibles.

Yes, we have a limited number of wheelchairs available. Call us in advance at +31 (0)70 41 62 400 and we’ll reserve one for you.

Yes, we have two: one in the Taste of Holland restaurant and one in the Panorama Café.

Yes! Perfect for storing your jacket, bag, or other belongings. You’ll find the lockers near the park entrance.

Definitely. Our restrooms include changing tables to make things comfortable for even the smallest visitors.

Yes! We offer special kids’ menus with tasty and familiar options. Yum!

Oh no! We’ll do our best to find it. You can check this page to see if we’ve found your lost item.

We’d love to hear about your experience whether good or something we can improve. Share your feedback via our contact form, and we’ll get back to you.

Great to hear! Please send us a message via the contact form or email info@madurodam.nl, and we’ll get in touch as soon as possible.