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Frequently asked questions

Here you will find an overview of Madurodam’s frequently asked questions and the corresponding answers. If your question is not listed here, please do not hesitate to contact us.

The park

What are the minimum ages for visiting the attractions?

 

Is there a map of the park available?

Yes, there is a digital map of the park available here.

You can also find the map in the Madurodam app, as well as detailed information about all our miniatures and attractions and interactive tours. Download it for free from Play Store (for Android) or App Store (for Apple).

Is it allowed to smoke in Madurodam?

From 1/1/2020 smoking is not allowed anywhere else except on a designated part of the Taste of Holland terrace next to the entrance to the toilets (if you stand with your back to the taste of Holland, the right side). Smoking is not allowed on the terrace of the Panorama Café and on the outer ring and on the park itself.

Is it allowed to bring my dog ​​or other pet to Madurodam?

Dogs or other pets are not allowed to enter Madurodam (exception for guide and other assistance dogs).

Dog owners can leave their dog at one of our kennels free of charge. These are 1x1x1 meter pens. We have a limited number of spaces available, so please make a reservation in advance via our reception (+31 70 41 62 400).

Clone van Where can I buy a Madurodam subscription?

You can buy a Madurodam subscription at the counter.

Madurodam subscription

Where can I buy a Madurodam subscription?

You can buy a Madurodam subscription at the counter.

What should I bring to Madurodam, is only my subscription pass sufficient?

When you visit, we scan both your subscription pass and your subscription ticket. This is proof of your reservation, which states the day of your visit and the timeslot. You have ordered the subscription ticket online. For an explanation, see the question "how can I make a reservation?".

Tickets general

Can I use my Museum Card to get access to Madurodam?

No, unfortunately a Museum Card is not valid here.

How much does a companion of someone with a disability pay?

If someone with a disability is dependent on a companion, the companion will receive free access. Other family and group members will pay the normal entry price.

Where can I buy tickets?

You can buy tickets at the counter and via the website.

I already have a valid admission ticket (eg a ticket through a partner such as ANWB, Goede Doelenloterij or AD) and whether I have a discount coupon or (city) pass. Do I also have to make a reservation?

No, it is not necessary of possible to make a reservation.

Moet ik nog reserveren voor een bezoek aan Madurodam?

Voor veel tickets is het niet langer nodig om te reserveren. Echter, voor Flextickets die vóór 1 januari 2024 zijn gekocht, is reserveren nog steeds vereist. Ga naar https://tickets.madurodam.nl/reserveren voor het reserveren van deze tickets. Op de tickets zelf staat een gedetailleerde uitleg.

Online tickets

How much does a day ticket for Madurodam cost?

An online ticket costs €22.50 a ticket at the counter costs € 24.50. 

How many people is a ticket valid for?

The ticket is valid for one person.

How much does a family and friends ticket cost?

A family and friends ticket costs €85 and is valid for 4 guests. This ticket is valid for one day and is only available online out of high season.

How many people is the family and friends ticket for?

For 4 persons. When you visit, all 4 tickets are scanned, even if you come with fewer people. It is not possible to use them again at a later time.

Do I need to print the online ticket in advance?

If it's up to us, please don't print your ticket. You can show the barcode on the online ticket on your smartphone or tablet at the counter.

My ticket is illegible, what should I do?

Your ticket is your proof of payment for entry to the park. The unique barcode will be checked electronically with a scanner at the entrance. This must be legible. So it’s important that your ticket is not ripped, crumpled or folded. You are responsible for ensuring your barcode is legible

How do I know for sure my ticket will be accepted at the entrance

The barcode on your ticket, printed or not, can be easliy scanned. We do it every day. Be aware that you can use your ticket only once. Once the barcode is scanned it cannot be used a second time. If you experience any issues at the park please ask an employee for help. They are always happy to be of assistance.ze receptie.

Will my money be refunded if I have not used my ticket?

If you have bought the ticket on our website you ca get a refund within 14 days from date of purchase. Beyond these 14 days we don't offer any refunds unfortunately. In some cases you can still rebook your tickets. View here when that is possible and how it works.

Tickets general

Can I give tickets as a gift?

Yes, tickets are not person-specific and can therefore be given as a gift.

Do I need to buy a ticket if my child is younger than 3?

Children younger than 3 can enter the park free of charge.

Where can I buy the family and friends ticket?

You can buy one through this website.

Attractie De Hollandse Meesters

Waarom hebben jullie voor De Hollandse Meesters gekozen?

In Madurodam vertellen we verhalen die kenmerkend of onderscheidend zijn voor Nederland. Verhalen waarin pionieren en creativiteit of daadkracht centraal staan. In de attractie De Hollandse Meesters kun je ervaren hoe de schilders met hun eigen visie, passie en creativiteit meesterwerken hebben gemaakt. Tot op de dag van vandaag zijn ze wereldwijd bekend en geliefd. Als Madurodam vinden we dit het vertellen waard!

Waarom is voor deze 5 Hollandse Meesters gekozen?

Er zijn zoveel verschillende Hollandse Meesters dat we keuzes moesten maken. We wilden een mix tussen bekende en wat minder bekende schilders uit verschillende tijdperken. Ook vonden we het belangrijk dat er een vrouwelijke schilder opgenomen werd.  

Voor wie is de attractie De Hollandse Meesters bedoeld?

De Hollandse Meesters is voor jong én oud!  

Wanneer gaat De Hollandse Meesters open?

De attractie De Hollandse Meesters is officieel op 1 juli 2023 geopend. 

Is de attractie De Hollandse Meesters toegankelijk met een rolstoel?

Ja! Ook De Hollandse Meesters is toegankelijk met de rolstoel. 

Waarom is deze attractie in de plaats van ZGIO gekomen?

De Hollandse Meesters is een logische toevoeging aan het gebied waar ook het Hof van Nederland en Nieuw Amsterdam staan. Hierdoor wordt dit gedeelte van het park nog meer een geheel met een gelijksoortige uitstraling. Het spelelement in ZGIO was populair onder kinderen. Dit wordt dan ook een belangrijk onderdeel van De Hollandse Meesters. 

 

Parking

How much does parking at Maduroam cost?

Parking at Madurodam costs € 11. You can park your car during opening hours.

How many parking spaces are available at Madurodam?

At the Madurodam parking area there is room for appr. 450 cars.

At what time does the parking area close?

You are able to enter the parking area 1 hour prior to closing. You can leave the area not later than 1 hour after the park closes. View our opening hours here.

Are there charging stations at the Madurodam parking area?

There are eight electric charging poles at the Madurodam parking area, so you can charge your car here while parking.

School trips, groups and corporate events

Can I visit Madurodam with a group?

Yes that is possible, you can make a reservation via www.madurodam.nl/nl/reserveren/groups

I want to organize a family day with a visit to Madurodam, is this possible?

Yes that is possible, you can make a reservation via www.madurodam.nl/nl/reserveren/groepen

Can I organize a children's party?

You can book a children's party with us if there are still enough available places and the composition of the group complies with the legal regulations. Please contact Guest & Park service.

Can I cancel or move my school trip?

Yes, that's possible. We can change your reservation to another date free of charge and on the same conditions. We are happy to help you with this. Mail us at info@madurodam.nl.

Buy your tickets online